Terms of Service
Last updated: August 2026
1. Acceptance of Terms
By accessing or using CivilProposals ("Platform", "Services", "CivilProposals", "we", "our", or "us"), you agree to be bound by these Terms of Service.
If you access or use the Services on behalf of a company, partnership, government agency, or other organisation, you represent and warrant that you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not use the Services.
2. About CivilProposals
CivilProposals provides AI-assisted software tools that help users prepare:
- Tender submissions
- Fee proposals
- Methodologies
- Compliance matrices
- Proposal structures
- Capability statements
- Schedules and programs
- Commercial responses
- Other procurement and bid-related documents
CivilProposals is a drafting and productivity platform only. CivilProposals does not provide:
- Engineering advice
- Legal advice
- Financial advice
- Procurement advice
- Regulatory advice
- Professional consulting services
3. AI Generated Content
CivilProposals uses artificial intelligence, machine learning, large language models, automation systems, templates, and third-party technologies to generate content. The User acknowledges and agrees that:
- AI-generated content may be inaccurate, incomplete, misleading, outdated, or unsuitable for a particular purpose.
- AI-generated content may contain errors, omissions, assumptions, inconsistencies, or formatting defects.
- CivilProposals does not independently verify generated content.
- All generated content is draft material only.
- CivilProposals does not guarantee the correctness of any generated output.
- CivilProposals does not guarantee compliance with any tender requirement, procurement policy, regulation, or contract requirement.
Human Review Requirement. All content generated by CivilProposals must be independently reviewed, verified, edited, and approved by the User before being relied upon or submitted to any third party. The User remains solely responsible for ensuring that all content is:
- Accurate
- Complete
- Current
- Compliant
- Suitable for its intended purpose
4. User Responsibility
The User remains solely responsible for:
- All uploaded information
- Tender submissions
- Fee proposals
- Pricing information
- Methodologies
- Compliance responses
- Technical content
- Project schedules
- Attachments
- Supporting documentation
- Final proposal documents
CivilProposals is a drafting tool only. The User is solely responsible for all decisions made using platform outputs.
5. Reliance on User Information
The User warrants that:
- All uploaded information is accurate to the best of their knowledge.
- The User has authority to upload and use the information.
- The information does not infringe intellectual property rights.
- The information does not breach confidentiality obligations.
CivilProposals may rely upon information supplied by Users without independently verifying it. CivilProposals accepts no responsibility for errors arising from:
- Incorrect information
- Incomplete information
- Outdated information
- Misleading information
- Third-party information supplied by the User
6. Confidentiality
CivilProposals acknowledges that Users may upload commercially sensitive and confidential information. Subject to these Terms, CivilProposals will use reasonable efforts to protect confidential information and will not knowingly disclose confidential information except:
- To provide the Services
- To authorised service providers
- Where required by law
- Where authorised by the User
Users remain responsible for ensuring that they are authorised to upload confidential information.
7. Data Security and Cybersecurity
CivilProposals implements reasonable administrative, technical, and organisational safeguards designed to protect User Data against unauthorised access, disclosure, alteration, or destruction. However, no website, cloud platform, software service, storage system, network, or internet transmission can be guaranteed to be completely secure. CivilProposals does not guarantee protection from:
- Cyber attacks
- Hacking
- Malware
- Ransomware
- Data breaches
- Security incidents
- Denial-of-service attacks
- Unauthorised access
- Infrastructure failures
- Third-party service failures
Users acknowledge that use of the platform occurs at their own risk.
8. Data Storage, Retention and Backup
CivilProposals may maintain backups and redundancy systems. However, CivilProposals does not warrant or guarantee the recovery, preservation, restoration, or continued availability of User Data. Users are responsible for maintaining their own copies of:
- Uploaded documents
- Tender briefs
- Proposal drafts
- Compliance matrices
- Generated outputs
- Project files
- Exported reports
No Responsibility for Data Loss. CivilProposals shall not be liable for:
- Data loss
- Data corruption
- Data deletion
- Inaccessibility of files
- Storage failures
- Restoration failures
- Backup failures
- Accidental loss of information
9. Service Availability
CivilProposals is provided on an "as available" basis. CivilProposals does not guarantee uninterrupted availability of the Services. Services may be unavailable due to:
- Maintenance
- Software updates
- Hardware failures
- Cloud provider outages
- Internet failures
- Security incidents
- Bugs and defects
- Third-party service interruptions
- Events beyond our reasonable control
Temporary interruptions do not constitute a breach of these Terms.
10. Privacy
CivilProposals may collect and process information for the purposes of:
- Account creation
- User authentication
- Payment processing
- Customer support
- Service delivery
- Platform improvement
- Security monitoring
- Legal and regulatory compliance
Users should review the CivilProposals Security & Data Handling Privacy Policy for further information on how personal information is collected, stored, processed, and protected.
11. Intellectual Property
Users retain ownership of:
- Uploaded documents
- Proposal content
- Tender information
- Project information
- Client information
CivilProposals retains ownership of:
- Software
- Source code
- Workflows
- Templates
- Branding
- Platform design
- Algorithms
- Processes
- Proprietary technology
Users receive a limited, non-exclusive licence to use outputs generated through the platform.
12. Subscription and Payment
Users agree to pay fees associated with the selected plan. Unless otherwise required by law:
- Fees are non-refundable.
- Subscription fees are charged in advance.
- CivilProposals may change pricing on reasonable notice.
13. Beta Services
CivilProposals is currently offered as a Beta product. The User acknowledges that:
- Features may change without notice.
- Functionality may change.
- Outputs may vary between releases.
- Errors or defects may exist.
- Services may be removed or modified.
CivilProposals makes no guarantee regarding future availability of Beta functionality.
14. Limitation of Liability
To the maximum extent permitted by law, CivilProposals shall not be liable for:
- Unsuccessful tenders
- Rejected bids
- Lost contracts
- Procurement outcomes
- Loss of profit
- Loss of revenue
- Loss of opportunity
- Loss of goodwill
- Reputational damage
- Business interruption
- Loss of data
- Corruption of data
- Cyber incidents
- Security breaches
- Service interruptions
- AI-generated inaccuracies
- User errors
- Third-party errors
- Indirect losses
- Consequential losses
- Incidental losses
- Special damages
15. Liability Cap
Where liability cannot be excluded by law, CivilProposals' total aggregate liability arising out of or relating to the Services shall not exceed the greater of:
- AUD $100; or
- The total fees paid by the User to CivilProposals during the twelve (12) months immediately preceding the claim.
16. Indemnity
The User agrees to indemnify and hold harmless CivilProposals against any claim, liability, damage, loss, cost, or expense arising from:
- Uploaded content
- Tender submissions
- User misuse of the Services
- Breach of these Terms
- Infringement of third-party rights
- Reliance upon platform outputs
17. Termination
CivilProposals may suspend or terminate access where:
- These Terms are breached
- Payment obligations are not met
- Unlawful activity is suspected
- Continued access creates security or operational risks
Upon termination, access to stored content may be removed.
18. Governing Law
These Terms are governed by the laws of Queensland, Australia. The parties submit to the exclusive jurisdiction of the courts of Queensland, Australia.
19. Contact
CivilProposals
Email: hello@civilproposals.com